II Institutional Intelligence
Citi · 09/02/2026

Unlock Value by Paying to Digital Wallets

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The report
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AI analysis
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Key arguments
  • Digital wallet adoption is growing rapidly, projected to exceed 60% of the global population by 2026.
  • Eight in ten Citi financial institution clients report material or increasing demand for alternative payment methods.
  • Digital wallets offer speed, near-24/7 availability, simplified formatting, full-value delivery, transparency, and trackability compared to traditional cross-border payments.
  • Interoperability between instant payment schemes and digital wallets is increasing, leading to payment ubiquity.
  • Supporting payments to digital wallets is crucial for corporates and non-bank financial institutions operating locally.
Risks
  • Technological and market availability may change without prior notice.
  • Regulatory and scheme developments could affect interoperability.
  • Client experiences and results may vary.
  • Past performance is not indicative of future results.