OpenAI: Grupo Boticário uses AI to strengthen human connections; proprietary agent platform autonomously resolves up to 80% of resellers' requests

[OpenAI] Nearly 50 years after starting in a compounding pharmacy in Paraná, Grupo Boticário operates a proprietary agent platform that autonomously resolves up to 80% of resellers' operational requests, enabling its sales force to take on an advisory role, according to OpenAI. OpenAI said the approach is aimed at strengthening human connections.